Terms and Conditions of www.dr-silva.com

These Terms govern your use of dr-silva.com and

any other Agreement or legal relationship with the Owner

in a binding manner. Capitalized expressions are defined in the relevant section of this document.

The User is requested to read this document carefully.

Nothing in these Terms creates any employment, agency, or partnership relationship between the parties hereto.

The responsible party for dr-silva.com is:

Yule Srls

Company registration number IT10162870967

VAT number: IT10162870967

Via Smatore Sciesa, 10 – Seregno 20831 (MB)

Owner's email address: yulesrls@gmail.com

Dr-silva.com refers to this site, including its subdomains and any other site through which the Owner offers the Service;

What you need to know at a glance

Access to dr-silva.com is permitted to Users who meet the age requirements specified in these Terms.

Please note that certain provisions of these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or only to Users who do not qualify as Consumers. Such limitations are always explicitly mentioned in each affected clause. In the absence of such mention, the clauses apply to all Users.

The right of withdrawal applies only to European Consumers.

Access to dr-silva.com and use of the Service by minors is permitted only under the supervision of parents or legal guardians.

How dr-silva.com works TERMS OF USE

Unless otherwise specified, the terms of use of dr-silva.com set out in this section are of general application.

Additional conditions of use or access applicable in specific situations are expressly indicated in this document.

By using dr-silva.com the User declares to satisfy the following requirements:

There are no restrictions regarding Users as to whether they are Consumers or Professional Users;

User must be at least 16 years old;

Use of this Website by minors is permitted only under the supervision of parents or legal guardians;

Registration

To use the Service, the User can open an account by indicating all the data and information requested in a complete and truthful manner.

You can also use the Service without registering or creating an account. However, in this case, certain functions may not be available.

It is the Users' responsibility to keep their login credentials safe and confidential. To this end, Users must choose a password that corresponds to the highest level of security available on dr-silva.com.

By creating an account, the User agrees to be fully responsible for all activities carried out under his/her login credentials.

Users are required to inform the Owner immediately and unambiguously via the contact details indicated in this document if they believe that their personal information, such as the User account, access credentials or personal data, have been violated, unlawfully disclosed or stolen.

Account Closure

The User is free to close his/her account and cease using the Service at any time by following this procedure:

By contacting the Owner at the contact details in this document.

Account Suspension and Cancellation

The Owner reserves the right to suspend or cancel a User's account at any time at its sole discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms.

Suspension or cancellation of the account does not give the User any right to compensation, refund or compensation.

Suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.

Contents on dr-silva.com

Unless otherwise specified or clearly recognizable, all content available on dr-silva.com is owned or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on dr-silva.com does not violate applicable law or third-party rights. However, it is not always possible to achieve this result.

In such cases, without prejudice to any legally enforceable rights and claims, Users are requested to address their complaints to the addresses specified in this document.

Rights on the contents of dr-silva.com

The Owner holds and expressly reserves all intellectual property rights on the aforementioned contents.

Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.

In particular, but without limitation, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sub-licensing, transforming, transferring/alienating to third parties or creating derivative works from the content available on dr-silva.com, nor from allowing third parties to undertake such activities through their User account or device, even without their knowledge.

Where expressly indicated on dr-silva.com, the User is authorized to download, copy and/or share certain content available on dr-silva.com exclusively for personal and non-commercial purposes and provided that the attribution of the authorship of the work is observed as well as the indication of any other relevant circumstance requested by the Owner.

The limitations and exclusions provided for by copyright law remain unchanged.

Content provided by users

The Owner allows Users to upload, share or offer their own content on dr-silva.com.

By providing content to dr-silva.com, the User declares that he/she is legally authorized to do so and confirms that such content does not violate any law and/or third party rights.

Rights on content provided by users

The User acknowledges and accepts that by providing his/her own content to dr-silva.com he/she grants the Owner, free of charge, the non-exclusive right to process the content for the purposes of operation and maintenance of dr-silva.com, as contractually provided.

To the extent permitted by law, you waive any moral rights you may have in connection with content you provide to this Website.

Users acknowledge and accept that the content they provide through this Website will be made available under the same conditions applicable to the content of dr-silva.com.

The User is solely responsible for the contents uploaded, published, shared or otherwise provided to dr-silva.com.

The User acknowledges and accepts that the Owner filters or moderates such content in advance.

Therefore, the Owner reserves the right to refuse, censor, remove, delete, block or rectify such content at its sole discretion and to deny access to dr-silva.com without notice to the User who uploaded it if it believes that the content violates applicable legal provisions or third party rights or otherwise represents a risk for Users, third parties, the Owner itself or the availability of the Service.

The removal, deletion, blocking or rectification of content does not justify any claim for compensation, reimbursement or indemnity by the Users who provided such content.

Users agree to hold the Owner harmless from and against any claims made and/or damages suffered due to content provided by them to or offered through dr-silva.com.

Access to external resources

Through dr-silva.com Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

The conditions applicable to resources provided by third parties, including those applicable to any possible grant of rights in content, are determined by those third parties and governed by their terms and conditions or, in the absence thereof, applicable law.

Permitted use

dr-silva.com and the Service may only be used within the scope of the purposes for which they are offered, under these Terms and applicable law.

It is the User's sole responsibility to ensure that his or her use of dr-silva.com and/or the Service does not violate any law, regulation or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to dr-silva.com or the Service, terminate contracts, report any reprehensible activity carried out through dr-silva.com or the Service to the competent authorities - e.g. the judicial or administrative authority - whenever the User carries out or is suspected of carrying out:

violations of laws, regulations and/or the Terms; infringement of third party rights;

acts that may significantly harm the legitimate interests of the Owner; offenses to the Owner or to a third party.

TERMS AND CONDITIONS OF SALE

Paid products

Some of the Products offered on this Website as part of the service are paid.

The rates, duration and conditions applicable to the sale of such Products are described below and in the respective sections of dr-silva.com.

To purchase the Products, the User must register or log in to dr-silva.com.

Product Description

Prices, descriptions and availability of the Products are specified in the respective sections of dr-silva.com and

are subject to change without notice.

Although the Products on dr-silva.com are presented with the greatest accuracy technically possible, the representation on dr-silva.com through any means (including, as the case may be, graphic materials, images, colors, sounds) is intended as a mere reference and does not imply any guarantee regarding the characteristics of the purchased Product.

The characteristics of the selected Product will be specified during the purchase procedure.

Purchase procedure

Each step, from choosing the product to placing the order, is part of the purchasing process. The purchasing process includes the following steps:

Users are requested to choose the desired Product and verify their purchase choice. After checking the information visible in the purchase choice, Users can place the order by forwarding it.

Sending the order

Sending the order entails the following:

The sending of the order by the user determines the conclusion of the contract and creates for the User the obligation to pay the price, taxes and any additional charges and expenses, as specified on the order page.

In the event that the purchased Product requires an active contribution from the User, such as the provision of personal information or data, specifications or special requests, the forwarding of the order also constitutes the obligation for the User to collaborate accordingly.

Once the order has been submitted, Users will be sent a confirmation of receipt of the order.

All notifications relating to the purchase procedure described above will be sent to the email address provided by the User for this purpose.

Prices

During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.

Prices on dr-silva.com:

include all applicable fees, taxes and costs or are shown net of applicable fees, taxes and costs.

Promotions and discounts

The Owner may offer discounts or special promotions for the purchase of the Products. Such promotions or discounts are always subject to the requirements and terms and conditions set out in the relevant section of dr-silva.com.

Promotions and offers are always granted at the sole discretion of the Owner.

Repeated or periodic promotions or discounts do not constitute any claim or right that Users may assert in the future.

Depending on the case, discounts and promotions are valid for a certain period of time or while stocks last. Unless otherwise specified, the time limitations of promotions and discounts are intended to refer to the time zone of the headquarters of the Owner, as indicated in the contact details in this document.

Good

Promotions and discounts may be offered in the form of Vouchers.

In the event of a violation of the conditions applicable to the Vouchers, the Owner may legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take action in the appropriate venues, including judicial ones, in order to protect its rights and interests.

Any additional or divergent provisions applicable to the use of the Vouchers reported on the relevant information page or on the Voucher itself shall prevail in any case, regardless of the provisions that follow.

Unless otherwise specified, the following rules apply to the use of Vouchers:

Each Voucher is valid only if used in the manner and within the time period specified on dr-silva.com and/or on the Voucher;

The Voucher can only be redeemed in full at the time of purchase – partial use is not permitted;

Unless otherwise specified, single-use Vouchers can only be redeemed once per purchase and can therefore only be redeemed once even in the case of purchases made in installments; Vouchers cannot be combined;

The Voucher must be used within the specified validity period. After the expiration of the period, the Voucher will be automatically cancelled. Any possibility of claiming rights, including the reimbursement of the value of the Voucher, is excluded;

The User is not entitled to any credit/refund/compensation in the event of a difference between the value of the Voucher and the redeemed value;

The Voucher is intended for non-commercial use only. Reproduction, counterfeiting and commercialization of the Voucher are strictly prohibited, as is any illicit activity connected to the purchase and/or use of the Voucher.

Payment methods

Details regarding the accepted payment methods are highlighted during the purchase procedure.

Some payment methods are subject to additional conditions or involve additional costs. Detailed information is provided in the relevant section of dr-silva.com.

All payments are handled independently by third-party services. Therefore, this Website does not collect payment data – such as credit card numbers – but receives a notification once the payment has been successful.

In the event that the payment made with one of the available means fails or is rejected by the payment service provider, the Owner is not obliged to execute the order. Any costs or fees resulting from the failed or rejected payment are borne by the User.

Authorization for future payments via PayPal

In the event that the User authorizes the PayPal function that allows future purchases, this Website will store an identification code linked to the User's PayPal account. In this way, dr-silva.com will be able to automatically process payments for future purchases or for the payment of periodic installments of a previous purchase.

The authorization can be revoked at any time by contacting the Owner or by changing the personal settings of PayPal.

Retention of title

Until the Owner has received full payment of the purchase price, the User does not acquire ownership of the Products ordered.

Delivery

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.

Upon delivery, Users must check the contents of the package and promptly report any anomalies to the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery can take place in the countries or territories specified in the relevant section of dr-silva.com.

Delivery times are indicated on dr-silva.com or during the purchase procedure.

Failure to deliver

The Owner is not liable in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damages or delays occurring after delivery to the courier if the latter has been appointed by the User.

In the event that the goods are not delivered or collected at the time or within the established deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further measures.

Unless otherwise specified, each delivery attempt starting from the second will be at the User's expense.

User Rights

Right of withdrawal

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who benefits from the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the User may use the standard withdrawal form found in the definitions section of this document. However, the User is free to express his intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.

When does the withdrawal period expire?

In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the goods.

In case of purchase of multiple goods ordered together but delivered separately or in the case of the purchase of a single good composed of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by the User and other than the courier - takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner will refund all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the additional cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.

The refund will be made without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund will be made using the same means of payment used for the initial transaction.

The User shall not incur any costs as a consequence of the withdrawal.

… on contracts for the purchase of tangible goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorised by the latter to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the goods are delivered to the courier or other authorized person before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is responsible for any decrease in the value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.

Return shipping costs are the responsibility of the User.

Guarantees

Legal guarantee of conformity of the Product

According to European law, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to guarantee that the goods purchased have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the moment of delivery to the buyer.

Where Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on dr-silva.com in accordance with the laws of the country in which they habitually reside.

National laws of such country may grant such Users broader rights.

In particular, Consumers residing in France may exercise their rights under the guarantee of conformity within two years of delivery of the goods without having to produce proof of the defect or lack of conformity. The period of time during which the Consumer is exempted from producing proof is reduced to six months in the case of used goods.

By exercising the right of guarantee, the Consumer can choose between requesting the replacement or repair of the defective good under the conditions specified in the French Consumer Code.

This legal guarantee of conformity is applicable regardless of any further commercial guarantee granted by the Owner.

The Consumer may also exercise the right of guarantee for hidden defects pursuant to the relevant provisions of the French Civil Code, choosing between withdrawal from the purchase and a price reduction.

Consumers who do not act as European Consumers may enjoy guarantee of conformity rights under the legislation of the country in which they habitually reside.

Satisfied or refunded for the purchase of goods

Without prejudice to the provisions of the law, the Owner grants Users the right to withdraw from a purchase with which they are not satisfied within 30 days of delivery of the goods and receive a refund of the price.

The Owner will refund the price of the purchased Product using the same payment method as the original transaction.
In order to exercise this right, Users must send an unequivocal communication to the Owner. Although it is not necessary to indicate a reason, Users are kindly requested to specify the reason why they wish to avail themselves of the money-back guarantee.

Within the same period of time indicated above, Users must also return to the Owner, at their own expense, the purchased goods, ensuring that they are intact, clean and suitable for resale. The goods must be returned in their original packaging.
As soon as the goods are received, the Owner will verify that all the conditions of the money back guarantee are met and, if so, will refund the purchase price.

Limitation of Liability and Indemnity

European Users

Indemnity

The User agrees to indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners and employees from any claim or demand - including, without limitation, legal fees and costs - made by third parties due to or in connection with negligent conduct such as use of or connection to the Service, violation of these Terms, violation of third-party rights or laws by the User, its affiliates, officers, agents, co-branders, partners and employees, to the extent permitted by law.

Limitation of liability for User activities on dr-silva.com

Unless otherwise specified and without prejudice to the applicable legal provisions regarding product liability, any claim for compensation against the Owner (or any natural or legal person acting on its behalf) is excluded.

The foregoing does not limit the Owner's liability for death, personal injury or physical or mental integrity, damage resulting from the breach of essential contractual obligations, such as obligations strictly necessary to achieve the purpose of the contract, and/or damage caused by fraud or gross negligence, provided that the User's use of dr-silva.com has been appropriate and correct.

Unless the damages have been caused by intent or gross negligence or affect life and/or personal, physical or mental integrity, the Owner is only liable to the extent of damages typical for the type of contract and foreseeable at the time of conclusion.

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (a non-excludable right). To the fullest extent permitted by law, our liability to you, including liability for a breach of a non-excludable right and any liability which is not otherwise excluded under these Terms and Conditions, is limited, at the Owner's discretion, to the re-supply of the services or the payment of the cost of having them supplied again.

US Users

Disclaimer of warranty

The Owner provides dr-silva.com “as is” and as available. Use of the Service is at the User’s own risk. To the maximum extent permitted by law, the Owner expressly excludes conditions, representations and warranties of any kind – whether express, implied, statutory or otherwise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly provided herein.

 

Without limiting the foregoing, the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the Service.

The Owner does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected by hyperlink. Furthermore, the Owner does not take part in or in any way monitor any transaction between Users and third-party suppliers of products or services.

The Service may become inaccessible or not function properly with the User's browser, device and/or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, arising from the content, operation or use of the Service.

Federal law, some states, and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights. Users may also have other rights which vary from state to state. The limitations and exclusions in this Agreement apply to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by applicable law, under no circumstances shall the Owner, its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for any

any indirect, punitive, special, consequential or exemplary damages, including, but not limited to, damages resulting from loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and

any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein;

any error, omission or inaccuracy in the contents;

personal injury or material damage, of any nature, resulting from the User's access to or use of the Service;

any unauthorized access to the Data Controller's security servers and/or to any personal information stored therein

any interruption or cessation of transmissions to or from the Service;

any bugs, viruses, Trojan horses or the like which may be transmitted to or through the Service; any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or

defamatory, offensive or illegal conduct of any User or third party. In no event shall the Owner, its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by the User to the Owner in the preceding 12 months, or the term of this Agreement between the Owner and the User, whichever is shorter.

This limitation of liability section applies to the fullest extent permitted by law in the applicable jurisdiction, whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Owner has been advised of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, or limitations of liability in these Terms shall not apply to the extent prohibited by applicable law.

Indemnity

You agree to defend, indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees from and against any and all claims or demands, damages, obligations, losses, liabilities, charges or debts and expenses, including, without limitation, legal fees and expenses arising from

your use of or access to the Service, including any data or content transmitted or received by you;

your violation of these Terms, including, but not limited to, any breach by you of any representation or warranty set forth in these Terms;

your violation of any third party right, including, but not limited to, any right of privacy or intellectual property;

the violation by the User of any applicable law, rule or regulation

any content submitted from your account, including, but not limited to, misleading, false or inaccurate information, including where access is made by a third party using your personal username and password or other security measures, if any;

the User's malicious conduct; or

the violation of any legal provision by the User or its affiliates, officers, agents, co-branders, partners, suppliers and employees, to the extent permitted by applicable law

Common provisions

No Waiver Implied

Failure by the Owner to exercise any right or claim under these Terms does not constitute a waiver of the same. No waiver may be considered a continuing waiver of a specific right or any other right.

Service Interruption

To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other changes, giving appropriate notice to the Users.

Within the limits of the law, the Owner reserves the right to suspend or completely terminate the Service. In the event of termination of the Service, the Owner will ensure that Users can extract their Personal Data and information in accordance with the provisions of the law.

Furthermore, the Service may not be available due to causes beyond the reasonable control of the Owner, such as force majeure (e.g. strikes, infrastructural malfunctions, blackouts, etc.).

Reselling the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit dr-silva.com or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate reselling program.

Privacy policy

Information on the processing of Personal Data is contained in the privacy policy of dr-silva.com.

Intellectual property

Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and designs relating to dr-silva.com are held exclusively by the Owner or its licensors and are protected under applicable laws and international treaties relating to intellectual property.

All trademarks – denominative or figurative – and any other distinctive sign, company name, service mark, illustration, image or logo appearing in connection with dr-silva.com are and remain the exclusive property of the Owner or its licensors and are protected under applicable laws and international treaties relating to intellectual property.

Changes to the Terms

The Owner reserves the right to modify the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users.

The changes will affect the relationship with the User only for the future.

Continued use of the Service constitutes User's acceptance of the updated Terms. If User does not wish to accept the changes, User must cease using the Service. Failure to accept the updated Terms may entitle either party to terminate the Agreement.

The previous applicable version continues to govern the relationship until accepted by the User. This version can be requested from the Owner.

If required by applicable law, the Owner will specify the date by which the changes to the Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of, novate or subcontract individual or all rights and obligations under these Terms, taking into account the legitimate interests of the Users.

The provisions regarding the modification of these Terms apply.

The User is not authorized to assign or transfer his rights and obligations under the Terms without the written consent of the Owner.

Contacts

All communications relating to the use of dr-silva.com must be sent to the addresses indicated in this document.

Safeguard clause

If any provision of these Terms is or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any invalid or unenforceable provision will be interpreted and reformed to the extent necessary to render it valid, enforceable and consistent with its original intent.

These Terms constitute the entire agreement between User and Owner with reference to the subject matter regulated and prevail over any other communication, including any prior agreements, between the parties with respect to the subject matter regulated.

These Terms will be enforced to the fullest extent permitted by law.

European users

If any provision of these Terms should be or become void, invalid or unenforceable, the parties shall endeavour to find, by mutual agreement, a valid and effective provision to replace the void, invalid or unenforceable provision.

In the event of failure to agree within the aforementioned terms, if permitted or required by applicable law, the void, invalid or ineffective provision will be replaced by the applicable legal provisions.

Without prejudice to the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not entail the nullity of the entire Agreement, unless the null, invalid or ineffective provisions within the Agreement are essential or of such importance that the parties would not have entered into the contract if they had known that the provision would be invalid, or in cases where the remaining provisions would entail an excessive and unacceptable burden for one of the parties.

Applicable law

The Terms are governed by the law of the place where the Owner is based, as indicated in the relevant section of this document, regardless of conflict of laws rules.

Exception for European Consumers

However, regardless of the foregoing, if the User acts as a European Consumer and has his/her habitual residence in a country whose law provides for a higher level of consumer protection, such higher level of protection shall prevail.

Competent court

The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms belongs to the judge of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users who qualify as European Consumers or Consumers located in Switzerland, Norway or Iceland.

Dispute Resolution

Amicable settlement of disputes

Users may report any disputes to the Owner, who will try to resolve them amicably.

Without prejudice to the right of Users to take legal action, in the event of disputes relating to the use of dr-silva.com or the Service, Users are requested to contact the Owner at the contact details indicated in this document.

The User may address a complaint to the Owner's email address indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.

The Data Controller will process the request without undue delay and within 5 days of receiving it.

Consumer dispute resolution platform

The European Commission has introduced an online platform for alternative dispute resolution that facilitates the out-of-court resolution of disputes relating to and arising from online sales and service contracts.

Therefore, every European Consumer can use this platform to resolve any dispute arising from contracts concluded online. The platform is available here .

Definitions and legal references

Dr-silva.com (or this Application)

The structure that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

Commercial User

Any User who does not meet the definition of a Consumer.

Good

Any digital or paper code or voucher that allows the User to purchase the Product at a discounted price.

European (or Europe)

Defines a User physically present or with registered office in the European Union, regardless of nationality.

Standard withdrawal form

Addressed to:

Yule srls company registration number: IT10162870967; VAT number 10162870967; via amatore sciesa, 10 – Seregno 20831 (MB); info@dr-silva.com

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

 (insert here a description of the goods/services you wish to withdraw from)

Ordered on:  (insert date) Received on:                                                                           (insert date) Name of consumer(s): Address of the consumer(s): Date:                                                                         

(sign only if this form is notified in paper version)

Owner (or We)

Indicates the natural or legal person who provides this dr-silva.com and/or offers the Service to Users.

Product

A good or service purchasable through dr-silva.com, such as a physical good, digital files, software, booking services, etc.

The sale of a Product may be part of the Service, as defined above.

Service

The service offered through dr-silva.com as described in the Terms and on dr-silva.com.

Terms

All conditions applicable to the use of dr-silva.com and/or the provision of the Service as described in this document as well as in any other document or agreement connected to it, in the most updated version respectively.

User (or You)

Indicates any natural person who uses dr-silva.com.

Consumer

Any natural person who, as a User, uses goods or services for personal purposes and, in general, acts for purposes outside of his or her entrepreneurial, commercial, artisanal or professional activity.

Last modified: February 27, 2023