Support

Our customers' satisfaction It's very important to us.

For support on orders, shipments and general information write us by email at info@dr-silva.com

We will reply you within 24-48 hours (weekdays).

Frequently Asked Questions about Video Courses

I purchased a video course, where can I watch it?

Once you have purchased the course (check that the transaction was successful), you will receive 3 emails:

  • 1 Email for Purchase Confirmation
  • 1 Email containing the link from which to choose the password to access the purchased courses
  • 1 Email with the link to open the Login page, i.e. the Access the Courses page

You can access the course via Browser from Smartphone, Tablet and PC (see link received via email).

If you watch them on a smartphone or tablet, I highly recommend downloading the Kajabi app from Google Play or the Apple store (I know, Kajabi is a strange name but I assure you it is the best platform for managing video courses).

Thanks to the application you will always have the video courses just a click away and optimized for mobile and tablet.

Where can I find ebooks and PDF files to download?

Frequently Asked Questions about Physical Products

If I buy a product today, when will I receive it?

Once the order is received, shipping from our warehouses takes place within 24 hours (weekdays).

Delivery times for Italy are 2 days .

What if the product does not meet my expectations?

Your satisfaction is fundamental to us.

If the product does not meet your expectations, you can return the product within 14 days of purchase and you will be refunded .

Although I am sure you will be happy and satisfied with your purchase! 🙂

See the Returns and Refunds section at this link .

What to do if I receive a damaged product?

No problem!

Write to us at info@dr-silva.com explaining the problem and attaching photos of the damaged product.

We will send you a new article as soon as possible.

Can I cancel my order?

You can cancel your order while it is still being processed .

I need an invoice, how can I do it?

To request an invoice, write to us immediately after making your purchase at info@dr-silva.com indicating the order number, personal data (residential address), and tax code of the invoice holder.

We will send you an invoice within 7 days of your request.